Dd Roatan Tour Cancellation Policy

Refund & Cancellation Policy

By making a reservation with us, you consent to adhere to the following Refund Policy. We kindly ask that you take a moment to thoroughly review this information prior to making a booking to ensure that you comprehend and accept our terms.

 

Overview

At Dd Roatan tours, we are committed to providing outstanding experiences for our guests. We recognize that plans may change and unexpected situations can occur. Our refund and cancellation policy is crafted to be equitable and transparent, ensuring clarity for all parties involved.

 

If you believe your reservation qualifies for a refund or if you have any inquiries regarding this policy, please reach out to us with all pertinent details so that we can assess your request and assist you in a timely manner.

 

Full Refund Eligibility

We provide a full refund under the following circumstances:

 

Cruise Ship Inability to Dock: If your cruise ship is unable to dock at Roatan due to unforeseen circumstances.

 

Advance Cancellation: If you cancel your tour via email at least 24 hours prior to the scheduled start time.

 

Unforeseen Operational Issues: In rare instances where a tour must be canceled due to staff illness, vehicle breakdown, or other internal operational challenges.

 

Cancellations

Refunds will not be issued for cancellations made less than 24 hours prior to the tour date.

Delayed arrivals of cruises.

Dd Roatan tour generally allows for the rescheduling of tours on the same day, as the departure time for the cruise ship may also vary.

In instances where rescheduling is not feasible, such as with Dolphin Encounters, guests may be eligible for a partial refund depending on the specific circumstances and timing involved.

 

No-Show Policy

Guests who do not arrive at the specified meeting point within one hour of the scheduled time without prior notification will be classified as a “no-show.” In these situations: No refunds will be provided.

 

Rescheduling may be an option, contingent upon availability and at the discretion of Dd Roatan tours.

 

Modifications and Rescheduling

Requests to alter or reschedule a tour must be submitted at least 24 hours in advance.

All modifications are subject to availability.

If rescheduling is not feasible, the standard cancellation policy will be enforced.